Return Policy

Return Policy – A Pen Lovers Paradise

 

A Pen Lovers Paradise is proud to offer a 100% satisfaction guarantee on all of our products.

If for any reason you are not completely satisfied with your purchase, simply return it to us for a refund or a replacement. Please see additional instruction information below.   Please do NOT simply drop your items in the mail to us before reading ALL of this return policy.

A refund will be issued as a credit back to your credit card.

All returns must be in the original box (if the item was a boxed item at the time of purchase) with all the original paperwork. Returns that are not accompanied by the box and paperwork (warranty, certificate of authenticity, etc.) that was included in the box will not be accepted and refunds or exchanges will not be issued for these items. Some items are boxed with an inner box and an outer box and we must have both in this instance for the return to be accepted.

A replacement will be sent out the day after the returned item is received by us.

We ask that you pay for the return postage and the additional postage to ship the replacement item. The shipping charges are absolutely non-refundable; so shipping charges that were incurred by you, the customer, will not be refunded. If your purchase qualified for the “free shipping” the actual shipping charges that we incurred on your shipment will be deducted from your refund.

We request that fountain pens be returned without ink in them as this may leak out in the mailing process. NOTE: **When you purchase a fountain pen please test it by dipping it in ink. Please do not fill it with bottled ink or use a cartridge in the pen if you have any doubts about the pen as we cannot accept a fountain pen back for return if it has already been inked.**

Please enclose a note with your return stating the reason for the return and if you would like a refund or a replacement.

Please call us at 757-427-1887 or send us an e-mail within seven days of receipt of the item you wish to return so that we may be aware of the problem. All returns must have prior approval. You must contact us via phone, fax or e-mail to receive your RAN (return authorization number). Returns will not be accepted without prior approval. There will be absolutely no refunds or exchanges after 30 days from the date of receipt – no exceptions.  This includes both purchases made online and purchases made in the shop.

Thank you for choosing A Pen Lovers Paradise.

Sincerely,

Pamela & D. V. Huynh – Owners
A Pen Lovers Paradise